Essentials
$100 /5k profiles/mo
- object types: 2
- emails: 1,000,000
- profiles: 5,000
Basic data integrations · Email and community support · Visual workflow builder · AI Agent with core execution skills
Customer.io Pricing History & Price Changes
Track Customer.io or your own competitors. Get instant alerts when prices or quotas move.
12 dated pricing states tracked since 2015-07-02. Last checked 2026-08-04.
Historical coverage, not a guarantee of today's live price. See how records are sourced and validated in our research methodology, or report a correction.
Price history
latest · 2026-08-04
The page today
Plans today
Premium
$1000 /billed annually/mo billed yearly
no monthly price published
- object types: 10
HIPAA Compliance · Premium chat & email support · emails · profiles · Custom profile volume & pricing · Premium data integrations · 90-day onboarding support
Enterprise
Contact sales
emails · Priority technical support · Dedicated Customer Success Manager · profiles · Audit logging & data governance
Pricing timeline12 changes since Jul 2015
Todaylive prices
Plan changes
Changes to what each plan costs and contains. Quota moves (storage, seats, credits) are the ones competitors rarely announce.
plan change log
| When | Event | What changed |
|---|---|---|
| 2025-01-28 | Billing changed | Essentials: tiered → flat |
| 2025-01-28 | Plan added | Premium at 1,000 |
| 2024-06-21 | Plan removed | Premium |
| 2024-06-21 | Billing changed | Essentials: usage → tiered |
| 2023-04-04 | Plan added | Essentials at 100 |
| 2023-04-04 | Plan removed | Basic |
| 2022-09-30 | Plan added | Enterprise |
| 2022-09-30 | Billing changed | Premium: usage → quote |
| 2022-09-30 | Billing changed | Basic: usage → tiered |
| 2022-09-30 | Limit changed | Premium · 90-day Onboarding Program: 0 → 90 days |
| 2021-11-05 | Billing changed | Basic: tiered → usage |
| 2021-11-05 | Billing changed | Premium: flat → usage |
| 2020-04-26 | Price down | Premium: 1,000 → 995 (monthly) |
| 2020-04-26 | Billing changed | Premium: tiered → flat |
| 2019-07-20 | Plan added | Basic at 150 |
| 2019-07-20 | Plan added | Premium at 1,000 |
| 2019-07-20 | Plan removed | Standard Plan |
| 2017-06-17 | Plan added | Standard Plan |
| 2017-06-17 | Plan removed | Free |
| 2017-06-17 | Plan removed | Paid Plan |
| 2017-06-17 | Plan removed | Enterprise |
| 2015-07-02 | Plan added | Paid Plan |
| 2015-07-02 | Plan added | Free at 0 |
| 2015-07-02 | Plan added | Enterprise |
Pricing experiments
Customer.io runs pricing experiments, so the prices above may be one of several versions shown to different visitors or may contain errors. Report a wrong price.
Pricing analysis & summary
Customer.io Historical Pricing Summary
SaasTrack has maintained a continuous, verified record of Customer.io pricing since 2015-07-02. Across 12 dated observations, SaasTrack recorded 143 documented pricing and quota adjustments across 3 active plan tiers in the Email Marketing space. Every price point and feature limit is traceable directly to captured pricing page states.
Key Pricing Events Timeline
| Date | Plan / Event | Description |
|---|---|---|
| 2026-05-05 | Feature removed | Premium: Onboarding support |
| 2026-05-05 | Feature removed | Enterprise: Custom profile & email volume pricing |
| 2026-05-05 | Feature added | Essentials: LLM actions |
| 2026-05-05 | Feature removed | Enterprise: Migration support |
| 2026-05-05 | Feature removed | Essentials: Support |
| 2026-05-05 | Feature removed | Enterprise: Dedicated Customer Success Manager |
Frequently asked questions
Has Customer.io raised its prices recently?
SaasTrack has logged 12 pricing page snapshots for Customer.io since 2015. Check the timeline chart above for exact price points over time.
What plans are currently available for Customer.io?
Customer.io currently offers 3 active plans. Full plan features, seat costs, and quota allowances are detailed in the "Plans today" section above.
Does Customer.io offer annual billing discounts?
Use the "Monthly / Yearly" toggle on the price history chart above to compare annual discount rates against monthly subscriptions.
How does SaasTrack monitor competitor price changes for Customer.io?
SaasTrack automatically monitors Customer.io's pricing page, detecting price hikes, plan additions, quota modifications, and tier restructuring in real time.
Compare competitors
Compare Customer.io pricing history and plan quotas with other Email Marketing alternatives:
Never miss a competitor price change again
The chart, plan details, and change logs stay free to read. A free account sets up automated daily tracking for Customer.io or any other SaaS competitors on your watchlist.