Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Intercom Pricing History & Price Changes
Track Intercom or your own competitors. Get instant alerts when prices or quotas move.
13 dated pricing states tracked since 2017-01-29. Last checked 2026-08-04.
Historical coverage, not a guarantee of today's live price. See how records are sourced and validated in our research methodology, or report a correction.
Price history
latest · 2026-08-04
The page today
Plans today
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Plan changes
Changes to what each plan costs and contains. Quota moves (storage, seats, credits) are the ones competitors rarely announce.
plan change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
| 2025-01-15 | Price down | Expert: 139 → 132 (monthly) |
| 2025-01-15 | Price down | Essential: 39 → 29 (monthly) |
| 2025-01-15 | Price down | Advanced: 99 → 85 (monthly) |
| 2024-06-04 | Plan removed | Proactive Support Plus |
| 2024-06-04 | Plan removed | Early Stage |
| 2023-11-27 | Plan added | Proactive Support Plus at 499 |
| 2023-11-27 | Plan added | Advanced at 99 |
| 2023-11-27 | Plan removed | Starter |
| 2023-11-27 | Plan added | Essential at 39 |
| 2023-11-27 | Plan added | Expert at 139 |
| 2023-11-27 | Plan added | Early Stage at 65 |
| 2023-11-27 | Plan removed | Scale |
| 2022-12-25 | Plan added | Scale |
| 2022-05-30 | Plan added | Starter |
| 2022-05-30 | Plan removed | Scale |
| 2022-05-30 | Plan removed | Start |
| 2022-05-30 | Plan removed | Grow |
| 2021-08-02 | Price up | Start: 39 → 59 (monthly) |
| 2021-08-02 | Price up | Grow: 99 → 119 (monthly) |
| 2021-08-02 | Plan removed | Accelerate |
| 2020-05-01 | Plan removed | Essential |
| 2020-05-01 | Plan removed | Custom Bots |
| 2020-05-01 | Plan removed | Help Center Articles |
| 2020-05-01 | Plan removed | Pro |
| 2020-05-01 | Plan removed | Product Tours |
| 2020-05-01 | Plan added | Start at 39 |
| 2020-05-01 | Plan added | Grow at 99 |
Pricing experiments
Intercom runs pricing experiments, so the prices above may be one of several versions shown to different visitors or may contain errors. Report a wrong price.
Pricing analysis & summary
Intercom Historical Pricing Summary
SaasTrack has maintained a continuous, verified record of Intercom pricing since 2017-01-29. Across 13 dated observations, SaasTrack recorded 122 documented pricing and quota adjustments across 3 active plan tiers in the Customer Support space. Every price point and feature limit is traceable directly to captured pricing page states.
Key Pricing Events Timeline
| Date | Plan / Event | Description |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
| 2026-03-06 | Feature added | Essential: Shared Inbox and Ticketing system |
| 2026-03-06 | Feature added | Expert: Every Advanced feature |
| 2026-03-06 | Feature added | Essential: Messenger |
Frequently asked questions
Has Intercom raised its prices recently?
SaasTrack has logged 13 pricing page snapshots for Intercom since 2017. Check the timeline chart above for exact price points over time.
What plans are currently available for Intercom?
Intercom currently offers 3 active plans. Full plan features, seat costs, and quota allowances are detailed in the "Plans today" section above.
Does Intercom offer annual billing discounts?
Use the "Monthly / Yearly" toggle on the price history chart above to compare annual discount rates against monthly subscriptions.
How does SaasTrack monitor competitor price changes for Intercom?
SaasTrack automatically monitors Intercom's pricing page, detecting price hikes, plan additions, quota modifications, and tier restructuring in real time.
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