Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout Pricing History & Price Changes
Track Help Scout or your own competitors. Get instant alerts when prices or quotas move.
23 dated pricing states tracked since 2019-01-29. Last checked 2026-08-04.
Historical coverage, not a guarantee of today's live price. See how records are sourced and validated in our research methodology, or report a correction.
Price history
latest · 2026-08-04
The page today
Plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Plan changes
Changes to what each plan costs and contains. Quota moves (storage, seats, credits) are the ones competitors rarely announce.
plan change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
| 2026-01-02 | Limit changed | Free · Users: 0 → 5 users |
| 2026-01-02 | Price down | Standard: 50 → 25 (monthly) |
| 2026-01-02 | Billing changed | Standard: flat → per_seat |
| 2026-01-02 | Limit changed | Standard · Users: 0 → 25 users |
| 2026-01-02 | Price down | Plus: 75 → 45 (monthly) |
| 2026-01-02 | Billing changed | Plus: flat → per_seat |
| 2026-01-02 | Limit changed | Plus · Users: 0 → 50 users |
| 2026-01-02 | Billing changed | Pro: quote → per_seat |
| 2025-11-06 | Price up | Standard: 25 → 50 (monthly) |
| 2025-11-06 | Limit changed | Standard · Multiple Inboxes and Docs sites: 0 → 2 inboxes |
| 2025-11-06 | Limit changed | Standard · API and 100+ integrations: 100 integrations → 0 |
| 2025-08-12 | Price down | Standard: 50 → 25 (monthly) |
| 2025-08-12 | Limit changed | Standard · API and integrations: 0 → 100 integrations |
| 2025-06-20 | Limit changed | Standard · Multiple Inboxes and Docs sites: 2 inboxes → 0 |
| 2025-06-20 | Limit changed | Standard · API and 100+ integrations: 100 integrations → 0 |
| 2024-12-12 | Plan added | Free at 0 |
| 2024-12-12 | Price up | Standard: 25 → 50 (monthly) |
| 2024-12-12 | Price up | Standard: 22 → 45 (annual) |
| 2024-12-12 | Billing changed | Standard: per_seat → flat |
| 2024-12-12 | Price up | Plus: 50 → 75 (monthly) |
| 2024-12-12 | Price up | Plus: 44 → 67.50 (annual) |
| 2024-12-12 | Billing changed | Plus: per_seat → flat |
| 2024-12-12 | Billing changed | Pro: per_seat → quote |
| 2024-07-16 | Price up | Standard: 20 → 22 (annual) |
| 2024-07-16 | Price up | Plus: 40 → 44 (annual) |
Pricing experiments
Help Scout runs pricing experiments, so the prices above may be one of several versions shown to different visitors or may contain errors. Report a wrong price.
Pricing analysis & summary
Help Scout Historical Pricing Summary
SaasTrack has maintained a continuous, verified record of Help Scout pricing since 2019-01-29. Across 23 dated observations, SaasTrack recorded 200 documented pricing and quota adjustments across 5 active plan tiers in the Customer Support space. Every price point and feature limit is traceable directly to captured pricing page states.
Key Pricing Events Timeline
| Date | Plan / Event | Description |
|---|---|---|
| 2026-05-15 | Feature added | Free: Inbox |
| 2026-05-15 | Feature added | Free: Docs site |
| 2026-05-15 | Feature removed | Free: Shared Inbox |
| 2026-05-15 | Feature removed | Free: Knowledge base Docs sites |
| 2026-05-15 | Feature removed | Free: Contacts |
| 2026-05-15 | Feature added | Standard: Multiple Inboxes |
Frequently asked questions
Has Help Scout raised its prices recently?
SaasTrack has logged 23 pricing page snapshots for Help Scout since 2019. Check the timeline chart above for exact price points over time.
What plans are currently available for Help Scout?
Help Scout currently offers 5 active plans. Full plan features, seat costs, and quota allowances are detailed in the "Plans today" section above.
Does Help Scout offer annual billing discounts?
Use the "Monthly / Yearly" toggle on the price history chart above to compare annual discount rates against monthly subscriptions.
How does SaasTrack monitor competitor price changes for Help Scout?
SaasTrack automatically monitors Help Scout's pricing page, detecting price hikes, plan additions, quota modifications, and tier restructuring in real time.
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