Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout vs Tidio Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Help Scout and Tidio.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Tidio
Full Tidio history →17 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $24.17/mo.
Coverage last checked Help Scout: 2026-08-04; Tidio: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Help Scout and Tidio in the Customer Support software category. Currently, Help Scout entry pricing starts at $25/mo across 5 plans, while Tidio entry pricing starts at $24.17/mo across 5 plans. Over the tracking period, Help Scout has recorded 200 price adjustments compared to 200 for Tidio.
Help Scout vs Tidio Key Metrics Table
| Comparison Metric | Help Scout | Tidio |
|---|---|---|
| Starting Entry Price | $25/mo | $24.17/mo |
| Active Plan Count | 5 plans | 5 plans |
| Logged Price Changes | 200 changes | 200 changes |
| Tracking Since | 2019 | 2019 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
Help ScoutvsTidioUnified Price Chart
Help Scout is blue. Tidio is orange. Filter by window and plan with the controls below.
latest · 2026-10-26
Tidio: Professional Plan, Individual Plan — quoted on request, never listed with a price.
Help Scout plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Tidio plans today
Free
Free
- Billable conversations: 50 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Live chat & Ticketing · Lyro AI Agent conversations (one-off) · Flows visitors reached
Starter
$24.17 /mo
- Billable conversations: 100 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Lyro AI Agent conversations (one-off) · Flows visitors reached · Live Chat · Ticketing
Growth
$49.17 /mo
- Billable conversations: 250 conversations
Live typing preview · Automatic chat assignment · Viewed pages history · User permissions · Advanced analytics · Automatic reply · Macros
Plus
$300 /mo
Larger attachments · Pay by wire transfer · Ticketing automations · Discounted usage rates · Live chat support · Multiproject · Departments · Premium support
Tidio+ Premium
Contact sales
Mobile SDK · Pay-per-resolution billing · Custom analytics · AI insights & CSAT · Advanced Copilot · Custom Billable conversations · Super admin role · From 3,000 Lyro AI conversations
Pricing timeline23 changes since Jul 2019
Todaylive prices
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Tidio recent price changes
Tidio change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Starter: 7-day trial added |
| 2026-08-04 | Trial changed | Growth: 7-day trial added |
| 2026-08-04 | Price down | Plus: 749 → 300 (monthly) |
Frequently asked questions
Which is cheaper, Help Scout or Tidio?
Entry pricing for Help Scout starts at $25/mo, while Tidio entry pricing starts at $24.17/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Help Scout and Tidio adjust their prices?
SaasTrack has logged 200 price modifications for Help Scout since 2019 and 200 price modifications for Tidio since 2019.
Can I track future price increases for Help Scout and Tidio?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Help Scout, Tidio, or other competitors update their plans.
Are historical price change logs free to view for Help Scout vs Tidio?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Help Scout and Tidio are 100% free to view on SaasTrack without creating an account.
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