Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout vs Freshdesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Help Scout and Freshdesk.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Help Scout: 2026-08-04; Freshdesk: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Help Scout and Freshdesk in the Customer Support software category. Currently, Help Scout entry pricing starts at $25/mo across 5 plans, while Freshdesk entry pricing starts at $19/mo across 3 plans. Over the tracking period, Help Scout has recorded 200 price adjustments compared to 144 for Freshdesk.
Help Scout vs Freshdesk Key Metrics Table
| Comparison Metric | Help Scout | Freshdesk |
|---|---|---|
| Starting Entry Price | $25/mo | $19/mo |
| Active Plan Count | 5 plans | 3 plans |
| Logged Price Changes | 200 changes | 144 changes |
| Tracking Since | 2019 | 2022 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
Help ScoutvsFreshdeskUnified Price Chart
Help Scout is blue. Freshdesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-26
Help Scout plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Freshdesk plans today
Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Frequently asked questions
Which is cheaper, Help Scout or Freshdesk?
Entry pricing for Help Scout starts at $25/mo, while Freshdesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Help Scout and Freshdesk adjust their prices?
SaasTrack has logged 200 price modifications for Help Scout since 2019 and 144 price modifications for Freshdesk since 2022.
Can I track future price increases for Help Scout and Freshdesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Help Scout, Freshdesk, or other competitors update their plans.
Are historical price change logs free to view for Help Scout vs Freshdesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Help Scout and Freshdesk are 100% free to view on SaasTrack without creating an account.
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