Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Freshdesk vs Intercom Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Freshdesk and Intercom.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Coverage last checked Freshdesk: 2026-08-04; Intercom: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Freshdesk and Intercom in the Customer Support software category. Currently, Freshdesk entry pricing starts at $19/mo across 3 plans, while Intercom entry pricing starts at $0.99/mo across 3 plans. Over the tracking period, Freshdesk has recorded 144 price adjustments compared to 122 for Intercom.
Freshdesk vs Intercom Key Metrics Table
| Comparison Metric | Freshdesk | Intercom |
|---|---|---|
| Starting Entry Price | $19/mo | $0.99/mo |
| Active Plan Count | 3 plans | 3 plans |
| Logged Price Changes | 144 changes | 122 changes |
| Tracking Since | 2022 | 2017 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
FreshdeskvsIntercomUnified Price Chart
Freshdesk is blue. Intercom is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Intercom: Premium — quoted on request, never listed with a price.
Freshdesk plans today
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Intercom plans today
Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Frequently asked questions
Which is cheaper, Freshdesk or Intercom?
Entry pricing for Freshdesk starts at $19/mo, while Intercom entry pricing starts at $0.99/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Freshdesk and Intercom adjust their prices?
SaasTrack has logged 144 price modifications for Freshdesk since 2022 and 122 price modifications for Intercom since 2017.
Can I track future price increases for Freshdesk and Intercom?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Freshdesk, Intercom, or other competitors update their plans.
Are historical price change logs free to view for Freshdesk vs Intercom?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Freshdesk and Intercom are 100% free to view on SaasTrack without creating an account.
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