Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Freshdesk Pricing History & Price Changes
Track Freshdesk or your own competitors. Get instant alerts when prices or quotas move.
10 dated pricing states tracked since 2022-12-29. Last checked 2026-08-04.
Historical coverage, not a guarantee of today's live price. See how records are sourced and validated in our research methodology, or report a correction.
Price history
latest · 2026-08-04
The page today
Plans today
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Plan changes
Changes to what each plan costs and contains. Quota moves (storage, seats, credits) are the ones competitors rarely announce.
plan change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
| 2026-01-16 | Plan removed | Pro + AI Copilot Bundle |
| 2025-04-17 | Plan added | Pro + AI Copilot Bundle |
| 2024-09-05 | Billing changed | Free: per_seat → flat |
| 2024-06-04 | Limit changed | Pro · Multiple products: 5 products → 0 |
| 2024-01-14 | Billing changed | Free: flat → per_seat |
| 2023-08-07 | Billing changed | Free: per_seat → flat |
| 2023-08-07 | Plan removed | Growth Omnichannel |
| 2023-08-07 | Plan removed | Pro Omnichannel |
| 2023-08-07 | Plan removed | Enterprise Omnichannel |
| 2022-12-29 | Plan added | Free at 0 |
| 2022-12-29 | Plan added | Growth at 18 |
| 2022-12-29 | Plan added | Pro at 59 |
| 2022-12-29 | Plan added | Enterprise at 95 |
| 2022-12-29 | Plan added | Growth Omnichannel at 35 |
| 2022-12-29 | Plan added | Pro Omnichannel at 71 |
| 2022-12-29 | Plan added | Enterprise Omnichannel at 119 |
Pricing experiments
Freshdesk runs pricing experiments, so the prices above may be one of several versions shown to different visitors or may contain errors. Report a wrong price.
Pricing analysis & summary
Freshdesk Historical Pricing Summary
SaasTrack has maintained a continuous, verified record of Freshdesk pricing since 2022-12-29. Across 10 dated observations, SaasTrack recorded 144 documented pricing and quota adjustments across 3 active plan tiers in the Customer Support space. Every price point and feature limit is traceable directly to captured pricing page states.
Key Pricing Events Timeline
| Date | Plan / Event | Description |
|---|---|---|
| 2026-01-16 | Feature added | Free: Ticketing |
| 2026-01-16 | Feature added | Free: Knowledge base |
| 2026-01-16 | Feature added | Free: Pre-built reports |
| 2026-01-16 | Feature removed | Free: Up to two agents |
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
Frequently asked questions
Has Freshdesk raised its prices recently?
SaasTrack has logged 10 pricing page snapshots for Freshdesk since 2022. Check the timeline chart above for exact price points over time.
What plans are currently available for Freshdesk?
Freshdesk currently offers 3 active plans. Full plan features, seat costs, and quota allowances are detailed in the "Plans today" section above.
Does Freshdesk offer annual billing discounts?
Use the "Monthly / Yearly" toggle on the price history chart above to compare annual discount rates against monthly subscriptions.
How does SaasTrack monitor competitor price changes for Freshdesk?
SaasTrack automatically monitors Freshdesk's pricing page, detecting price hikes, plan additions, quota modifications, and tier restructuring in real time.
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