Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Freshdesk vs Help Scout Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Freshdesk and Help Scout.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Coverage last checked Freshdesk: 2026-08-04; Help Scout: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Freshdesk and Help Scout in the Customer Support software category. Currently, Freshdesk entry pricing starts at $19/mo across 3 plans, while Help Scout entry pricing starts at $25/mo across 5 plans. Over the tracking period, Freshdesk has recorded 144 price adjustments compared to 200 for Help Scout.
Freshdesk vs Help Scout Key Metrics Table
| Comparison Metric | Freshdesk | Help Scout |
|---|---|---|
| Starting Entry Price | $19/mo | $25/mo |
| Active Plan Count | 3 plans | 5 plans |
| Logged Price Changes | 144 changes | 200 changes |
| Tracking Since | 2022 | 2019 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
FreshdeskvsHelp ScoutUnified Price Chart
Freshdesk is blue. Help Scout is orange. Filter by window and plan with the controls below.
latest · 2026-10-26
Freshdesk plans today
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Help Scout plans today
Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Frequently asked questions
Which is cheaper, Freshdesk or Help Scout?
Entry pricing for Freshdesk starts at $19/mo, while Help Scout entry pricing starts at $25/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Freshdesk and Help Scout adjust their prices?
SaasTrack has logged 144 price modifications for Freshdesk since 2022 and 200 price modifications for Help Scout since 2019.
Can I track future price increases for Freshdesk and Help Scout?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Freshdesk, Help Scout, or other competitors update their plans.
Are historical price change logs free to view for Freshdesk vs Help Scout?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Freshdesk and Help Scout are 100% free to view on SaasTrack without creating an account.
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