Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout vs Crisp Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Help Scout and Crisp.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Crisp
Full Crisp history →3 dated pricing states tracked since 2025. Entry pricing in the latest mapped state starts at $45/mo.
Coverage last checked Help Scout: 2026-08-04; Crisp: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Help Scout and Crisp in the Customer Support software category. Currently, Help Scout entry pricing starts at $25/mo across 5 plans, while Crisp entry pricing starts at $45/mo across 5 plans. Over the tracking period, Help Scout has recorded 200 price adjustments compared to 134 for Crisp.
Help Scout vs Crisp Key Metrics Table
| Comparison Metric | Help Scout | Crisp |
|---|---|---|
| Starting Entry Price | $25/mo | $45/mo |
| Active Plan Count | 5 plans | 5 plans |
| Logged Price Changes | 200 changes | 134 changes |
| Tracking Since | 2019 | 2025 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
Help ScoutvsCrispUnified Price Chart
Help Scout is blue. Crisp is orange. Filter by window and plan with the controls below.
latest · 2026-10-26
Crisp: Enterprise — quoted on request, never listed with a price.
Help Scout plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Crisp plans today
Free
Free
- Customer Profiles: 100 profiles
- Seats included: 2 seats
- AI credits included: 0 credits
Mini
$45 /workspace/mo
- Customer Profiles: 5,000 profiles
- Seats included: 4 seats
- Automated conversations: 90 conversations
- AI credits included: 5 USD
Essentials
$95 /workspace/mo
- Customer Profiles: 50,000 profiles
- Seats included: 10 seats
- Automated conversations: 450 conversations
- AI credits included: 25 USD
Plus
$295 /workspace/mo
- Customer Profiles: 200,000 profiles
- Seats included: 20 seats
- Automated conversations: 1,350 conversations
- AI credits included: 75 USD
Enterprise
Contact sales
Custom features · Dedicated onboarding · Personalized SLA
Pricing timeline11 changes since Jul 2018
Todaylive prices
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Crisp recent price changes
Crisp change log
Frequently asked questions
Which is cheaper, Help Scout or Crisp?
Entry pricing for Help Scout starts at $25/mo, while Crisp entry pricing starts at $45/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Help Scout and Crisp adjust their prices?
SaasTrack has logged 200 price modifications for Help Scout since 2019 and 134 price modifications for Crisp since 2025.
Can I track future price increases for Help Scout and Crisp?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Help Scout, Crisp, or other competitors update their plans.
Are historical price change logs free to view for Help Scout vs Crisp?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Help Scout and Crisp are 100% free to view on SaasTrack without creating an account.
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