Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout vs Zendesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Help Scout and Zendesk.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Help Scout: 2026-08-04; Zendesk: 2026-08-02. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Help Scout and Zendesk in the Customer Support software category. Currently, Help Scout entry pricing starts at $25/mo across 5 plans, while Zendesk entry pricing starts at $19/mo across 4 plans. Over the tracking period, Help Scout has recorded 200 price adjustments compared to 87 for Zendesk.
Help Scout vs Zendesk Key Metrics Table
| Comparison Metric | Help Scout | Zendesk |
|---|---|---|
| Starting Entry Price | $25/mo | $19/mo |
| Active Plan Count | 5 plans | 4 plans |
| Logged Price Changes | 200 changes | 87 changes |
| Tracking Since | 2019 | 2021 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
Help ScoutvsZendeskUnified Price Chart
Help Scout is blue. Zendesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-26
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Help Scout plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Zendesk plans today
Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Frequently asked questions
Which is cheaper, Help Scout or Zendesk?
Entry pricing for Help Scout starts at $25/mo, while Zendesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Help Scout and Zendesk adjust their prices?
SaasTrack has logged 200 price modifications for Help Scout since 2019 and 87 price modifications for Zendesk since 2021.
Can I track future price increases for Help Scout and Zendesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Help Scout, Zendesk, or other competitors update their plans.
Are historical price change logs free to view for Help Scout vs Zendesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Help Scout and Zendesk are 100% free to view on SaasTrack without creating an account.
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