Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Zendesk vs Gorgias Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Zendesk and Gorgias.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Gorgias
Full Gorgias history →17 dated pricing states tracked since 2020. Entry pricing in the latest mapped state starts at $40/mo.
Coverage last checked Zendesk: 2026-08-02; Gorgias: 2026-07-20. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Zendesk and Gorgias in the Customer Support software category. Currently, Zendesk entry pricing starts at $19/mo across 4 plans, while Gorgias entry pricing starts at $40/mo across 5 plans. Over the tracking period, Zendesk has recorded 87 price adjustments compared to 200 for Gorgias.
Zendesk vs Gorgias Key Metrics Table
| Comparison Metric | Zendesk | Gorgias |
|---|---|---|
| Starting Entry Price | $19/mo | $40/mo |
| Active Plan Count | 4 plans | 5 plans |
| Logged Price Changes | 87 changes | 200 changes |
| Tracking Since | 2021 | 2020 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
ZendeskvsGorgiasUnified Price Chart
Zendesk is blue. Gorgias is orange. Filter by window and plan with the controls below.
latest · 2026-10-02
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price; Gorgias: Enterprise — quoted on request, never listed with a price.
Zendesk plans today
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Gorgias plans today
Starter
$40 /mo
- Automated interactions included: 30 interactions / month
- Tickets included: 50 tickets / month
Basic
$90 /mo
$77/mo billed yearly
- Tickets included: 300 tickets / month
- Automated interactions included: 30 interactions / month
Pro
$550 /mo
$471/mo billed yearly
- Tickets included: 2,000 tickets / month
- Automated interactions included: 190 interactions / month
Advanced
$1430 /mo
$1227/mo billed yearly
- Tickets included: 5,000 tickets / month
- Automated interactions included: 530 interactions / month
Enterprise
Contact sales
SSO (SAML), audit logs, SCIM provisioning · Unlimited Help Centers, API at 4 requests per second
Pricing timeline17 changes since Jul 2020
Todaylive prices
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Gorgias recent price changes
Gorgias change log
| When | Event | What changed |
|---|---|---|
| 2026-07-20 | Price up | Pro: 300 → 471 (annual) |
| 2026-07-20 | Price up | Basic: 50 → 77 (annual) |
| 2026-07-20 | Price up | Basic: 60 → 90 (monthly) |
Frequently asked questions
Which is cheaper, Zendesk or Gorgias?
Entry pricing for Zendesk starts at $19/mo, while Gorgias entry pricing starts at $40/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Zendesk and Gorgias adjust their prices?
SaasTrack has logged 87 price modifications for Zendesk since 2021 and 200 price modifications for Gorgias since 2020.
Can I track future price increases for Zendesk and Gorgias?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Zendesk, Gorgias, or other competitors update their plans.
Are historical price change logs free to view for Zendesk vs Gorgias?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Zendesk and Gorgias are 100% free to view on SaasTrack without creating an account.
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