Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Zendesk vs Tidio Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Zendesk and Tidio.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Tidio
Full Tidio history →17 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $24.17/mo.
Coverage last checked Zendesk: 2026-08-02; Tidio: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Zendesk and Tidio in the Customer Support software category. Currently, Zendesk entry pricing starts at $19/mo across 4 plans, while Tidio entry pricing starts at $24.17/mo across 5 plans. Over the tracking period, Zendesk has recorded 87 price adjustments compared to 200 for Tidio.
Zendesk vs Tidio Key Metrics Table
| Comparison Metric | Zendesk | Tidio |
|---|---|---|
| Starting Entry Price | $19/mo | $24.17/mo |
| Active Plan Count | 4 plans | 5 plans |
| Logged Price Changes | 87 changes | 200 changes |
| Tracking Since | 2021 | 2019 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
ZendeskvsTidioUnified Price Chart
Zendesk is blue. Tidio is orange. Filter by window and plan with the controls below.
latest · 2026-10-20
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price; Tidio: Professional Plan, Individual Plan — quoted on request, never listed with a price.
Zendesk plans today
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Tidio plans today
Free
Free
- Billable conversations: 50 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Live chat & Ticketing · Lyro AI Agent conversations (one-off) · Flows visitors reached
Starter
$24.17 /mo
- Billable conversations: 100 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Lyro AI Agent conversations (one-off) · Flows visitors reached · Live Chat · Ticketing
Growth
$49.17 /mo
- Billable conversations: 250 conversations
Live typing preview · Automatic chat assignment · Viewed pages history · User permissions · Advanced analytics · Automatic reply · Macros
Plus
$300 /mo
Larger attachments · Pay by wire transfer · Ticketing automations · Discounted usage rates · Live chat support · Multiproject · Departments · Premium support
Tidio+ Premium
Contact sales
Mobile SDK · Pay-per-resolution billing · Custom analytics · AI insights & CSAT · Advanced Copilot · Custom Billable conversations · Super admin role · From 3,000 Lyro AI conversations
Pricing timeline23 changes since Jul 2019
Todaylive prices
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Tidio recent price changes
Tidio change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Starter: 7-day trial added |
| 2026-08-04 | Trial changed | Growth: 7-day trial added |
| 2026-08-04 | Price down | Plus: 749 → 300 (monthly) |
Frequently asked questions
Which is cheaper, Zendesk or Tidio?
Entry pricing for Zendesk starts at $19/mo, while Tidio entry pricing starts at $24.17/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Zendesk and Tidio adjust their prices?
SaasTrack has logged 87 price modifications for Zendesk since 2021 and 200 price modifications for Tidio since 2019.
Can I track future price increases for Zendesk and Tidio?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Zendesk, Tidio, or other competitors update their plans.
Are historical price change logs free to view for Zendesk vs Tidio?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Zendesk and Tidio are 100% free to view on SaasTrack without creating an account.
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