Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Zendesk vs Intercom Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Zendesk and Intercom.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Coverage last checked Zendesk: 2026-08-02; Intercom: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Zendesk and Intercom in the Customer Support software category. Currently, Zendesk entry pricing starts at $19/mo across 4 plans, while Intercom entry pricing starts at $0.99/mo across 3 plans. Over the tracking period, Zendesk has recorded 87 price adjustments compared to 122 for Intercom.
Zendesk vs Intercom Key Metrics Table
| Comparison Metric | Zendesk | Intercom |
|---|---|---|
| Starting Entry Price | $19/mo | $0.99/mo |
| Active Plan Count | 4 plans | 3 plans |
| Logged Price Changes | 87 changes | 122 changes |
| Tracking Since | 2021 | 2017 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
ZendeskvsIntercomUnified Price Chart
Zendesk is blue. Intercom is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price; Intercom: Premium — quoted on request, never listed with a price.
Zendesk plans today
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Intercom plans today
Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Frequently asked questions
Which is cheaper, Zendesk or Intercom?
Entry pricing for Zendesk starts at $19/mo, while Intercom entry pricing starts at $0.99/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Zendesk and Intercom adjust their prices?
SaasTrack has logged 87 price modifications for Zendesk since 2021 and 122 price modifications for Intercom since 2017.
Can I track future price increases for Zendesk and Intercom?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Zendesk, Intercom, or other competitors update their plans.
Are historical price change logs free to view for Zendesk vs Intercom?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Zendesk and Intercom are 100% free to view on SaasTrack without creating an account.
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