Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Intercom vs Freshdesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Intercom and Freshdesk.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Intercom: 2026-08-04; Freshdesk: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Intercom and Freshdesk in the Customer Support software category. Currently, Intercom entry pricing starts at $0.99/mo across 3 plans, while Freshdesk entry pricing starts at $19/mo across 3 plans. Over the tracking period, Intercom has recorded 122 price adjustments compared to 144 for Freshdesk.
Intercom vs Freshdesk Key Metrics Table
| Comparison Metric | Intercom | Freshdesk |
|---|---|---|
| Starting Entry Price | $0.99/mo | $19/mo |
| Active Plan Count | 3 plans | 3 plans |
| Logged Price Changes | 122 changes | 144 changes |
| Tracking Since | 2017 | 2022 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
IntercomvsFreshdeskUnified Price Chart
Intercom is blue. Freshdesk is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Intercom: Premium — quoted on request, never listed with a price.
Intercom plans today
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Freshdesk plans today
Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Frequently asked questions
Which is cheaper, Intercom or Freshdesk?
Entry pricing for Intercom starts at $0.99/mo, while Freshdesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Intercom and Freshdesk adjust their prices?
SaasTrack has logged 122 price modifications for Intercom since 2017 and 144 price modifications for Freshdesk since 2022.
Can I track future price increases for Intercom and Freshdesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Intercom, Freshdesk, or other competitors update their plans.
Are historical price change logs free to view for Intercom vs Freshdesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Intercom and Freshdesk are 100% free to view on SaasTrack without creating an account.
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