Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Intercom vs Help Scout Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Intercom and Help Scout.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Coverage last checked Intercom: 2026-08-04; Help Scout: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Intercom and Help Scout in the Customer Support software category. Currently, Intercom entry pricing starts at $0.99/mo across 3 plans, while Help Scout entry pricing starts at $25/mo across 5 plans. Over the tracking period, Intercom has recorded 122 price adjustments compared to 200 for Help Scout.
Intercom vs Help Scout Key Metrics Table
| Comparison Metric | Intercom | Help Scout |
|---|---|---|
| Starting Entry Price | $0.99/mo | $25/mo |
| Active Plan Count | 3 plans | 5 plans |
| Logged Price Changes | 122 changes | 200 changes |
| Tracking Since | 2017 | 2019 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
IntercomvsHelp ScoutUnified Price Chart
Intercom is blue. Help Scout is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Intercom: Premium — quoted on request, never listed with a price.
Intercom plans today
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Help Scout plans today
Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Frequently asked questions
Which is cheaper, Intercom or Help Scout?
Entry pricing for Intercom starts at $0.99/mo, while Help Scout entry pricing starts at $25/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Intercom and Help Scout adjust their prices?
SaasTrack has logged 122 price modifications for Intercom since 2017 and 200 price modifications for Help Scout since 2019.
Can I track future price increases for Intercom and Help Scout?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Intercom, Help Scout, or other competitors update their plans.
Are historical price change logs free to view for Intercom vs Help Scout?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Intercom and Help Scout are 100% free to view on SaasTrack without creating an account.
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