Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Intercom vs Zendesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Intercom and Zendesk.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Intercom: 2026-08-04; Zendesk: 2026-08-02. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Intercom and Zendesk in the Customer Support software category. Currently, Intercom entry pricing starts at $0.99/mo across 3 plans, while Zendesk entry pricing starts at $19/mo across 4 plans. Over the tracking period, Intercom has recorded 122 price adjustments compared to 87 for Zendesk.
Intercom vs Zendesk Key Metrics Table
| Comparison Metric | Intercom | Zendesk |
|---|---|---|
| Starting Entry Price | $0.99/mo | $19/mo |
| Active Plan Count | 3 plans | 4 plans |
| Logged Price Changes | 122 changes | 87 changes |
| Tracking Since | 2017 | 2021 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
IntercomvsZendeskUnified Price Chart
Intercom is blue. Zendesk is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Intercom: Premium — quoted on request, never listed with a price; Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Intercom plans today
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Zendesk plans today
Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Frequently asked questions
Which is cheaper, Intercom or Zendesk?
Entry pricing for Intercom starts at $0.99/mo, while Zendesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Intercom and Zendesk adjust their prices?
SaasTrack has logged 122 price modifications for Intercom since 2017 and 87 price modifications for Zendesk since 2021.
Can I track future price increases for Intercom and Zendesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Intercom, Zendesk, or other competitors update their plans.
Are historical price change logs free to view for Intercom vs Zendesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Intercom and Zendesk are 100% free to view on SaasTrack without creating an account.
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