Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Zendesk vs Freshdesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Zendesk and Freshdesk.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Zendesk: 2026-08-02; Freshdesk: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Zendesk and Freshdesk in the Customer Support software category. Currently, Zendesk entry pricing starts at $19/mo across 4 plans, while Freshdesk entry pricing starts at $19/mo across 3 plans. Over the tracking period, Zendesk has recorded 87 price adjustments compared to 144 for Freshdesk.
Zendesk vs Freshdesk Key Metrics Table
| Comparison Metric | Zendesk | Freshdesk |
|---|---|---|
| Starting Entry Price | $19/mo | $19/mo |
| Active Plan Count | 4 plans | 3 plans |
| Logged Price Changes | 87 changes | 144 changes |
| Tracking Since | 2021 | 2022 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
ZendeskvsFreshdeskUnified Price Chart
Zendesk is blue. Freshdesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-02
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Zendesk plans today
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Freshdesk plans today
Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Frequently asked questions
Which is cheaper, Zendesk or Freshdesk?
Entry pricing for Zendesk starts at $19/mo, while Freshdesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Zendesk and Freshdesk adjust their prices?
SaasTrack has logged 87 price modifications for Zendesk since 2021 and 144 price modifications for Freshdesk since 2022.
Can I track future price increases for Zendesk and Freshdesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Zendesk, Freshdesk, or other competitors update their plans.
Are historical price change logs free to view for Zendesk vs Freshdesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Zendesk and Freshdesk are 100% free to view on SaasTrack without creating an account.
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