Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Freshdesk vs Zendesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Freshdesk and Zendesk.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Freshdesk: 2026-08-04; Zendesk: 2026-08-02. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Freshdesk and Zendesk in the Customer Support software category. Currently, Freshdesk entry pricing starts at $19/mo across 3 plans, while Zendesk entry pricing starts at $19/mo across 4 plans. Over the tracking period, Freshdesk has recorded 144 price adjustments compared to 87 for Zendesk.
Freshdesk vs Zendesk Key Metrics Table
| Comparison Metric | Freshdesk | Zendesk |
|---|---|---|
| Starting Entry Price | $19/mo | $19/mo |
| Active Plan Count | 3 plans | 4 plans |
| Logged Price Changes | 144 changes | 87 changes |
| Tracking Since | 2022 | 2021 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
FreshdeskvsZendeskUnified Price Chart
Freshdesk is blue. Zendesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-02
Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Freshdesk plans today
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Zendesk plans today
Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Frequently asked questions
Which is cheaper, Freshdesk or Zendesk?
Entry pricing for Freshdesk starts at $19/mo, while Zendesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Freshdesk and Zendesk adjust their prices?
SaasTrack has logged 144 price modifications for Freshdesk since 2022 and 87 price modifications for Zendesk since 2021.
Can I track future price increases for Freshdesk and Zendesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Freshdesk, Zendesk, or other competitors update their plans.
Are historical price change logs free to view for Freshdesk vs Zendesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Freshdesk and Zendesk are 100% free to view on SaasTrack without creating an account.
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