Free
Free
- Billable conversations: 50 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Live chat & Ticketing · Lyro AI Agent conversations (one-off) · Flows visitors reached
Tidio vs Freshdesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Tidio and Freshdesk.
Tidio
Full Tidio history →17 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $24.17/mo.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Tidio: 2026-08-04; Freshdesk: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Tidio and Freshdesk in the Customer Support software category. Currently, Tidio entry pricing starts at $24.17/mo across 5 plans, while Freshdesk entry pricing starts at $19/mo across 3 plans. Over the tracking period, Tidio has recorded 200 price adjustments compared to 144 for Freshdesk.
Tidio vs Freshdesk Key Metrics Table
| Comparison Metric | Tidio | Freshdesk |
|---|---|---|
| Starting Entry Price | $24.17/mo | $19/mo |
| Active Plan Count | 5 plans | 3 plans |
| Logged Price Changes | 200 changes | 144 changes |
| Tracking Since | 2019 | 2022 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
TidiovsFreshdeskUnified Price Chart
Tidio is blue. Freshdesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-20
Tidio: Professional Plan, Individual Plan — quoted on request, never listed with a price.
Tidio plans today
Starter
$24.17 /mo
- Billable conversations: 100 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Lyro AI Agent conversations (one-off) · Flows visitors reached · Live Chat · Ticketing
Growth
$49.17 /mo
- Billable conversations: 250 conversations
Live typing preview · Automatic chat assignment · Viewed pages history · User permissions · Advanced analytics · Automatic reply · Macros
Plus
$300 /mo
Larger attachments · Pay by wire transfer · Ticketing automations · Discounted usage rates · Live chat support · Multiproject · Departments · Premium support
Tidio+ Premium
Contact sales
Mobile SDK · Pay-per-resolution billing · Custom analytics · AI insights & CSAT · Advanced Copilot · Custom Billable conversations · Super admin role · From 3,000 Lyro AI conversations
Pricing timeline23 changes since Jul 2019
Todaylive prices
Freshdesk plans today
Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Tidio recent price changes
Tidio change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Starter: 7-day trial added |
| 2026-08-04 | Trial changed | Growth: 7-day trial added |
| 2026-08-04 | Price down | Plus: 749 → 300 (monthly) |
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Frequently asked questions
Which is cheaper, Tidio or Freshdesk?
Entry pricing for Tidio starts at $24.17/mo, while Freshdesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Tidio and Freshdesk adjust their prices?
SaasTrack has logged 200 price modifications for Tidio since 2019 and 144 price modifications for Freshdesk since 2022.
Can I track future price increases for Tidio and Freshdesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Tidio, Freshdesk, or other competitors update their plans.
Are historical price change logs free to view for Tidio vs Freshdesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Tidio and Freshdesk are 100% free to view on SaasTrack without creating an account.
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