Free
Free
- Billable conversations: 50 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Live chat & Ticketing · Lyro AI Agent conversations (one-off) · Flows visitors reached
Tidio vs Zendesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Tidio and Zendesk.
Tidio
Full Tidio history →17 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $24.17/mo.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Tidio: 2026-08-04; Zendesk: 2026-08-02. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Tidio and Zendesk in the Customer Support software category. Currently, Tidio entry pricing starts at $24.17/mo across 5 plans, while Zendesk entry pricing starts at $19/mo across 4 plans. Over the tracking period, Tidio has recorded 200 price adjustments compared to 87 for Zendesk.
Tidio vs Zendesk Key Metrics Table
| Comparison Metric | Tidio | Zendesk |
|---|---|---|
| Starting Entry Price | $24.17/mo | $19/mo |
| Active Plan Count | 5 plans | 4 plans |
| Logged Price Changes | 200 changes | 87 changes |
| Tracking Since | 2019 | 2021 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
TidiovsZendeskUnified Price Chart
Tidio is blue. Zendesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-20
Tidio: Professional Plan, Individual Plan — quoted on request, never listed with a price; Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Tidio plans today
Starter
$24.17 /mo
- Billable conversations: 100 conversations
Operating hours · Basic analytics · Live visitors list · Live chat channels · Lyro AI Agent conversations (one-off) · Flows visitors reached · Live Chat · Ticketing
Growth
$49.17 /mo
- Billable conversations: 250 conversations
Live typing preview · Automatic chat assignment · Viewed pages history · User permissions · Advanced analytics · Automatic reply · Macros
Plus
$300 /mo
Larger attachments · Pay by wire transfer · Ticketing automations · Discounted usage rates · Live chat support · Multiproject · Departments · Premium support
Tidio+ Premium
Contact sales
Mobile SDK · Pay-per-resolution billing · Custom analytics · AI insights & CSAT · Advanced Copilot · Custom Billable conversations · Super admin role · From 3,000 Lyro AI conversations
Pricing timeline23 changes since Jul 2019
Todaylive prices
Zendesk plans today
Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Tidio recent price changes
Tidio change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Starter: 7-day trial added |
| 2026-08-04 | Trial changed | Growth: 7-day trial added |
| 2026-08-04 | Price down | Plus: 749 → 300 (monthly) |
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Frequently asked questions
Which is cheaper, Tidio or Zendesk?
Entry pricing for Tidio starts at $24.17/mo, while Zendesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Tidio and Zendesk adjust their prices?
SaasTrack has logged 200 price modifications for Tidio since 2019 and 87 price modifications for Zendesk since 2021.
Can I track future price increases for Tidio and Zendesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Tidio, Zendesk, or other competitors update their plans.
Are historical price change logs free to view for Tidio vs Zendesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Tidio and Zendesk are 100% free to view on SaasTrack without creating an account.
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