Free
Free
- Inboxes: 1 Inboxes
- Docs sites: 1 Docs sites
- users: 5 users
Basic workflows · Multiple Inboxes · Core features · Unlimited tags and saved replies
Help Scout vs Intercom Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Help Scout and Intercom.
Help Scout
Full Help Scout history →23 dated pricing states tracked since 2019. Entry pricing in the latest mapped state starts at $25/mo.
Intercom
Full Intercom history →13 dated pricing states tracked since 2017. Entry pricing in the latest mapped state starts at $0.99/mo.
Coverage last checked Help Scout: 2026-08-04; Intercom: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Help Scout and Intercom in the Customer Support software category. Currently, Help Scout entry pricing starts at $25/mo across 5 plans, while Intercom entry pricing starts at $0.99/mo across 3 plans. Over the tracking period, Help Scout has recorded 200 price adjustments compared to 122 for Intercom.
Help Scout vs Intercom Key Metrics Table
| Comparison Metric | Help Scout | Intercom |
|---|---|---|
| Starting Entry Price | $25/mo | $0.99/mo |
| Active Plan Count | 5 plans | 3 plans |
| Logged Price Changes | 200 changes | 122 changes |
| Tracking Since | 2019 | 2017 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
Help ScoutvsIntercomUnified Price Chart
Help Scout is blue. Intercom is orange. Filter by window and plan with the controls below.
latest · 2026-11-17
Intercom: Premium — quoted on request, never listed with a price.
Help Scout plans today
Standard
$25 /user/mo
- Inboxes: 20 Inboxes
Basic workflows · Live chat and SMS · Multiple Inboxes · Docs sites · users · Unlimited tags and saved replies
Plus
$45 /user/mo
- Inboxes: 50 Inboxes
Unlimited AI Drafts · Advanced workflows · Secure customer portal · Docs sites · Salesforce, Jira, and HubSpot integration · users
Pro
$75 /user/mo
HIPAA compliance · Unlimited workflows · Inboxes · Docs sites · users · SSO/SAML · Dedicated onboarding specialist
AI Answers
Pay per use /resolution — no monthly fee
Pricing timeline23 changes since Jan 2019
Todaylive prices
Intercom plans today
Essential
$0.99 /seat/mo
Shared inbox and ticketing system · Pre-built reports · Public help center · Messenger · Fin Customer Agent for service, sales and ecommerce
Expert
$0.99 /seat/mo
- Lite seats: 50 seats
Service level agreements (SLAs) · Includes 50 free Lite seats · SSO & identity management · Multibrand Messenger / Help Center · HIPAA support
Advanced
$0.99 /seat/mo
- Lite seats: 20 seats
Includes 50 free Lite seats · Private and multilingual Help Center · Round robin assignment · Workflows automation builder · Multiple team Inboxes
Pricing timeline13 changes since Jan 2017
Todaylive prices
Help Scout recent price changes
Help Scout change log
| When | Event | What changed |
|---|---|---|
| 2026-05-15 | Limit changed | Standard · Users: 25 → 20 |
Intercom recent price changes
Intercom change log
| When | Event | What changed |
|---|---|---|
| 2026-08-04 | Trial changed | Essential: 14-day trial added |
| 2026-08-04 | Trial changed | Advanced: 14-day trial added |
| 2026-08-04 | Trial changed | Expert: 14-day trial added |
Frequently asked questions
Which is cheaper, Help Scout or Intercom?
Entry pricing for Help Scout starts at $25/mo, while Intercom entry pricing starts at $0.99/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Help Scout and Intercom adjust their prices?
SaasTrack has logged 200 price modifications for Help Scout since 2019 and 122 price modifications for Intercom since 2017.
Can I track future price increases for Help Scout and Intercom?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Help Scout, Intercom, or other competitors update their plans.
Are historical price change logs free to view for Help Scout vs Intercom?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Help Scout and Intercom are 100% free to view on SaasTrack without creating an account.
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