Free
Free
- Customer Profiles: 100 profiles
- Seats included: 2 seats
- AI credits included: 0 credits
Crisp vs Freshdesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Crisp and Freshdesk.
Crisp
Full Crisp history →3 dated pricing states tracked since 2025. Entry pricing in the latest mapped state starts at $45/mo.
Freshdesk
Full Freshdesk history →10 dated pricing states tracked since 2022. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Crisp: 2026-08-04; Freshdesk: 2026-08-04. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Crisp and Freshdesk in the Customer Support software category. Currently, Crisp entry pricing starts at $45/mo across 5 plans, while Freshdesk entry pricing starts at $19/mo across 3 plans. Over the tracking period, Crisp has recorded 134 price adjustments compared to 144 for Freshdesk.
Crisp vs Freshdesk Key Metrics Table
| Comparison Metric | Crisp | Freshdesk |
|---|---|---|
| Starting Entry Price | $45/mo | $19/mo |
| Active Plan Count | 5 plans | 3 plans |
| Logged Price Changes | 134 changes | 144 changes |
| Tracking Since | 2025 | 2022 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
CrispvsFreshdeskUnified Price Chart
Crisp is blue. Freshdesk is orange. Filter by window and plan with the controls below.
latest · 2026-09-13
Crisp: Enterprise — quoted on request, never listed with a price.
Crisp plans today
Mini
$45 /workspace/mo
- Customer Profiles: 5,000 profiles
- Seats included: 4 seats
- Automated conversations: 90 conversations
- AI credits included: 5 USD
Essentials
$95 /workspace/mo
- Customer Profiles: 50,000 profiles
- Seats included: 10 seats
- Automated conversations: 450 conversations
- AI credits included: 25 USD
Plus
$295 /workspace/mo
- Customer Profiles: 200,000 profiles
- Seats included: 20 seats
- Automated conversations: 1,350 conversations
- AI credits included: 75 USD
Enterprise
Contact sales
Custom features · Dedicated onboarding · Personalized SLA
Pricing timeline11 changes since Jul 2018
Todaylive prices
Freshdesk plans today
Growth
$19 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Ticketing · Shared inbox · Customer portal
Pro
$55 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Multilingual helpdesk · Custom dashboards · Intelligent routing
Enterprise
$89 /agent/mo billed yearly
- AI Agent sessions: 500 sessions
- Collaborators: 5,000 collaborators
Sandbox · Skill-based routing · Freddy AI Insights
Pricing timeline10 changes since Dec 2022
Todaylive prices
Crisp recent price changes
Crisp change log
Freshdesk recent price changes
Freshdesk change log
| When | Event | What changed |
|---|---|---|
| 2026-01-16 | Price up | Growth: 15 → 19 (annual) |
| 2026-01-16 | Price up | Pro: 49 → 55 (annual) |
| 2026-01-16 | Price up | Enterprise: 79 → 89 (annual) |
Frequently asked questions
Which is cheaper, Crisp or Freshdesk?
Entry pricing for Crisp starts at $45/mo, while Freshdesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Crisp and Freshdesk adjust their prices?
SaasTrack has logged 134 price modifications for Crisp since 2025 and 144 price modifications for Freshdesk since 2022.
Can I track future price increases for Crisp and Freshdesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Crisp, Freshdesk, or other competitors update their plans.
Are historical price change logs free to view for Crisp vs Freshdesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Crisp and Freshdesk are 100% free to view on SaasTrack without creating an account.
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