Free
Free
- Customer Profiles: 100 profiles
- Seats included: 2 seats
- AI credits included: 0 credits
Crisp vs Zendesk Pricing Comparison
Comparing historical price movements, current plan features, and price change logs for Crisp and Zendesk.
Crisp
Full Crisp history →3 dated pricing states tracked since 2025. Entry pricing in the latest mapped state starts at $45/mo.
Zendesk
Full Zendesk history →11 dated pricing states tracked since 2021. Entry pricing in the latest mapped state starts at $19/mo.
Coverage last checked Crisp: 2026-08-04; Zendesk: 2026-08-02. Verify current offers on the vendors' pricing page and pricing page. Read the methodology and limitations.
Executive pricing summary
SaasTrack has logged historical pricing snapshots for both Crisp and Zendesk in the Customer Support software category. Currently, Crisp entry pricing starts at $45/mo across 5 plans, while Zendesk entry pricing starts at $19/mo across 4 plans. Over the tracking period, Crisp has recorded 134 price adjustments compared to 87 for Zendesk.
Crisp vs Zendesk Key Metrics Table
| Comparison Metric | Crisp | Zendesk |
|---|---|---|
| Starting Entry Price | $45/mo | $19/mo |
| Active Plan Count | 5 plans | 4 plans |
| Logged Price Changes | 134 changes | 87 changes |
| Tracking Since | 2025 | 2021 |
| Market Category | Customer Support | Customer Support |
Merged Price History Chart
CrispvsZendeskUnified Price Chart
Crisp is blue. Zendesk is orange. Filter by window and plan with the controls below.
latest · 2026-10-02
Crisp: Enterprise — quoted on request, never listed with a price; Zendesk: Suite Enterprise + Copilot — quoted on request, never listed with a price.
Crisp plans today
Mini
$45 /workspace/mo
- Customer Profiles: 5,000 profiles
- Seats included: 4 seats
- Automated conversations: 90 conversations
- AI credits included: 5 USD
Essentials
$95 /workspace/mo
- Customer Profiles: 50,000 profiles
- Seats included: 10 seats
- Automated conversations: 450 conversations
- AI credits included: 25 USD
Plus
$295 /workspace/mo
- Customer Profiles: 200,000 profiles
- Seats included: 20 seats
- Automated conversations: 1,350 conversations
- AI credits included: 75 USD
Enterprise
Contact sales
Custom features · Dedicated onboarding · Personalized SLA
Pricing timeline11 changes since Jul 2018
Todaylive prices
Zendesk plans today
Support Team
$19 /agent/mo billed yearly
Customer context · Pre-written responses · Email and ticketing system · Automations and triggers · Prebuilt analytics dashboards · Ticket routing
Suite Team
$55 /agent/mo billed yearly
AI Action Builder · Messaging and live chat · Omnichannel routing · Telephony · AI Knowledge Base · AI Agents
Suite Professional
$115 /agent/mo billed yearly
Skills-based routing · AI Writing Tools · AI App Builder · AI Admin Copilot · IVR phone tree · AI Quick Reports
Suite Enterprise + Copilot
Contact sales
Custom agent roles · AI Intelligent Triage · Approval workflows · AI Generative AI for Voice · Sandbox environment · AI Auto Assist
Pricing timeline11 changes since Feb 2021
Todaylive prices
Crisp recent price changes
Crisp change log
Zendesk recent price changes
Zendesk change log
| When | Event | What changed |
|---|---|---|
| 2026-07-01 | Plan added | Suite Professional |
| 2026-07-01 | Plan added | Support Team |
| 2026-07-01 | Plan added | Suite Team |
| 2026-07-01 | Plan removed | Suite + Copilot Professional |
| 2026-07-01 | Plan removed | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Professional |
| 2026-02-01 | Plan added | Suite + Copilot Professional |
| 2026-02-01 | Plan added | Suite + Copilot Enterprise |
| 2026-02-01 | Plan removed | Suite Team |
| 2026-02-01 | Plan removed | Suite Growth |
Frequently asked questions
Which is cheaper, Crisp or Zendesk?
Entry pricing for Crisp starts at $45/mo, while Zendesk entry pricing starts at $19/mo. Check the interactive timeline chart above to compare plan features and seat pricing side by side.
How frequently do Crisp and Zendesk adjust their prices?
SaasTrack has logged 134 price modifications for Crisp since 2025 and 87 price modifications for Zendesk since 2021.
Can I track future price increases for Crisp and Zendesk?
Yes, creating a free account on SaasTrack allows you to set automated watchlist alerts whenever Crisp, Zendesk, or other competitors update their plans.
Are historical price change logs free to view for Crisp vs Zendesk?
Yes! All historical pricing charts, active plan feature breakdowns, and change logs for both Crisp and Zendesk are 100% free to view on SaasTrack without creating an account.
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